Grievance Redressal

GRIEVANCE REDRESSAL CELL

Promoting harmonious relationships between students themselves and students-teachers as well should be the paramount aim to maintain a dignified and strife- free atmosphere in the College premises. An online portal has been created by the College for students. The objective of this Grievance Redressal portal is to provide all students a platform wherein they can seek redressal of their grievances by lodging it using this portal. All grievances or suggestions received from students through this online portal are put up before a duly constituted Grievance Redressal Cell of the College. The Grievance Redressal Committee aims to redress complaints and provide amicable solution to the students within the given set of laid down rules and regulations.

The Grievance Redressal Cell (GRC) is committed to addressing complaints and any suggestions, based on merits, received from students them promptly and appropriately. Students can voice their grievances on both academic and non-academic matters through Online platforms or grievance/suggestion boxes placed within the College campus. The College is committed to resolving student grievances within a specified timeframe which helps in stronger ties between students and the College, and creating an environment conducive to academic excellence.

The primary goal of this portal is to ensure complete transparency in the College operations, while addressing any complaint / Grievances. However, the Online Students' Grievance Redressal Portal is not intended for routine inquiries or issues, as the College has already in place a Grievance Redressal Cell which also looks into routine complaints of the students. The students having any complaints/ grievances are being encouraged to register them using this established channel now.

OBJECTIVES

1. The Cell aims to provide students with prompt solutions to resolve their grievances within the laid down rules and procedures.
2. To make available a democratic environment on campus.
3. To apprise the students of their rights and responsibilities and make them aware about the policy related benefits.
4. Promote a congenial atmosphere for a student – friendly College.
5. To facilitate structured interactions with students to understand their expectations and provide them a healthy and conducive environment for their overall development.
6. To ensure both qualitative and quantitative development of the College based on suggestions and feedback received through an effective Grievance Redressal mechanism.
7. To find ways and also discourage unfair practices amongst the students which might affect them in due course.
8. To provide the students a mechanism which would help them in raising their concerns and grievances effectively without losing much of time.
9. The aim is to ensure that disciplinary measures are taken to protect the dignity of students and uphold the reputation of the college.

RESPONSIBILITIES

1. Accepting written/online grievances from students regarding system-related issues.
2. Addressing and resolving complaints lodged by any student, covering both academic and non-academic matters within the campus.
3. Coordinating between students and departments to effectively resolve grievances.
4. Conducting hearings and settling grievances within the purview of the Grievance Cell.

MECHANISM OF ACTION

1. Upon receiving the complaint, the Chairperson will convene a Committee Meeting. Any remedial action, if required, to be taken based on the nature of complaint received shall be initiated.
2. The Chairperson will work towards resolving the grievance. A decision is also to be communicated within a stipulated time from the day of receiving the complaint from the Student.
3. The entire process shall be conducted judiciously, the Chairperson of the Grievance Redressal Cell will uphold the principles of natural justice, ensuring a fair hearing for the complainant and all relevant parties at every stage.
4. The Cell shall consider relevant provisions of the Act/Regulations while addressing the grievance to ensure compliance and fairness at all stages.

STUDENT GRIEVANCE & REDRESSAL CELL (2024-2025)

PROCEDURE FOR LODGING COMPLAINTS

Three modes are available for students to file their grievances/complaints

1. Students are welcome to file grievances in writing a letter and to deposit them in boxes.
2. Students can use the email address [email protected] to register their compliance.
3. Students can fill Online Grievance Redressal form to report grievances or complain by clicking on below given link:-

Contact Person:

Prof. Vandana Nigam

Principal, DGPG College

E mail: [email protected]